How can I contact Solunara?
You can email us at solunara.store@gmail.com where our friendly customer care team will be happy to help with whatever you need.
Do you ship worldwide?
Yes, we deliver our red light therapy products to customers all around the globe.
Where do you ship from?
We ship directly from our main fulfillment centers in Singapore to ensure product quality and fast handling times
Can I change or cancel my order?
Because we process orders quickly, any changes or cancellations must be requested within 12 hours of placing your order. After this time, we can’t guarantee adjustments — but you may still return your order for a refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and PayPal payments.
When will my order be processed?
Orders are processed Monday through Friday (excluding holidays) within 1–3 business days of the order date, and shipped the following business day.
How long will it take to receive my order?
Delivery times vary by location, but most orders arrive on average in 8 business days due to high demand for our products.
What if I don't receive my order?
If you haven’t received your order within 30 days of shipping, you’re entitled to a full refund
How do I return an item?
Please contact us at solunara.store@gmail.com for return instructions.
What if the item(s) I received are defective, incorrect, or damaged?
If you’ve received merchandise that is incorrect, missing, or damaged, please email us with your order number and clear photos of the items. We’ll work quickly to resolve the issue.
When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive your returned item or approve your cancellation request. If you haven’t received your refund yet, please check with your bank or card provider, as posting times may vary.